Easy troubleshooting of most minor issues that one may come across during daily interaction with the system. The mode constitutes of ‘Local help’ and ‘Tally Help’.
Tally users may come across problems which may hassle them and reduce productivity. In order to get around such inconveniences, robust Tally Support has been constituted to troubleshoot the user problems within reasonable time.
Tally ERP 9 support encompasses assistance for the entire gamut of activities that users may have to execute. The spectrum ranges from installation, deployment across multiple units, usage, training needs, software maintenance, setting authentication rules, conducting banking transactions, to specifying VAT and excise rules.
In order to provide the highest level of consumer support, three distinct assistive modes have been set up. These include self help, offsite support and onsite support.
Self-help mode allows for easy troubleshooting of most minor issues that one may come across during daily interaction with the system. The mode constitutes of ‘Local help’ and ‘Tally Help’. Through local help, a vast guide of all features available across Tally modules is provided which the users can browse to acquaint themselves of the uses of product and common queries.
Within Tally Help, entire array of information about various Tally products is provided including most recent releases. Any topic help can be downloaded as pdf and favorite topics can be bookmarked.
To swiftly and efficiently resolve problems at users’ locations, onsite Tally support team would pay visit to the offices. Common support mechanism one can avail of includes assistance with installation, accounting, implementation of latest releases, training, data migration and troubleshooting, organizing Tally workshops and clinics, and customization.
Offsite Tally ERP 9 Support can be solicited through chat, dedicated Support Centre, email, telephone and TallyCare app. The authorized representative would guide the user through troubleshooting steps to conclusively alleviate the problems experienced. Tally is always willing to walk the extra mile to help its esteemed users.